Our Return Policy

The New York Golf Center offers a 14-day return or exchange on most products.  If you are not satisfied for any reason, you may return it to us for a full refund if it is:

  • New and unused
  • In its original packaging
  • Accompanied by a copy of the packing list provided with the original purchase

The following products may NOT be returned:

  • Special or Custom Orders
  • Used Merchandise
  • Gift Cards

The return must be initiated within 14 days of your receipt of the merchandise.  Exceptions may apply for gift items.  For your convenience, any item purchased online at nygolfcenter.com can be returned to nygolfcenter.com or to any New York Golf Center Retail Store.

If returning to nygolfcenter.com, you are respponsible for all freight charges.  However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped.  Merchandise returned C.O.D. will not be accepted.

Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.

Returning at Retail Store:

Avoid shipping charges and receive a refund or exchange ore quickly by returning online orders at any New York Golf Center location. 

Please provide the following to expedite the return/exchange at any of our New York Golf Center locations:

  • Your packing list/receipt and credit card or gift card used for the purchase
  • Include all original packing materials, manuals and accessories with the product.

Returning by Parcel Service:

We recommend using UPS or insured parcel post to enable tracking when returning merchandise to nygolfcenter.com.  We will do our best to process your return quickly.

Refunds will be credited to the original purchasing credit card account number or purchasing gift card.  For returns via parcel service, please allow 30 days after we receive your return for credit to be issued to your account.  We do not exchange mailed-in returns.

Please follow these dirctions to return by parcel service (UPS or insured parcel service recommended):

  • A return form is included in each order.  This form needs to be filled in completely to properly and efficiently process your return.
  • Include all original packing materials and carton, manuals and accessories with the product.
  • You are responsible for all freight charges.  However, you will be credited for shipping if the product was damaged or defective upon receipt, or the wrong item was shipped.  Please include the shipping receipt in your return package to ensure proper credit.
  • Ship your return to:
    • The New York Golf Center
      Attn: Web Return Department
      131 West 35th Street
      New York, NY 10001

If you would like to speak to a New York Golf Center Customer Service Representative about your return, please contact us at 212.564.2255.

Damaged or Defective Items:

If an item(s) reaches you that appears to have been damaged in shipping or was defective out of the box, save the shipping carton and please contact a New York Golf Center Customer Service Representative at 212.564.2255 for immediate assistance.

All claims for goods damaged in shipping must be made with the carrier within 10 days of the invoice date.  If you return items damaged in shipping to New York Golf Center without first contacting a New York Golf Center Customer Service Representative, you may lose your right to make a claim with the carrier.

Free Shipping Exclusions:

Free shipping is offered on orders over $100 excluding oversized items including stand bags, cart bags, staff bags, select travel covers, starter sets, and select carts.

Warranty Claims:

Most products sold by nygolfcenter.com carry a manufacturer's warranty.  Warranty claims are subject to the discretion of the original product manufacturer.  Warranty information is included with many manufacturers' products, or may be found on their web sites.  Should you have a problem with any item covered under a manufacturer's warranty, New York Golf Center will do its best to assist you.  Due to restrictions on accepting warranty returns at nygolfcenter.com, please contact a New York Golf Center Customer Service Representative prior to returning any merchandise to nygolfcenter.com for warranty consideration.  New York Golf Center will also accept returns at any New York Golf Center Retail Store.

Shortages:

Depending on the type of product ordered, some orders may ship in multiple cartons and may arrive in separate cartons on a different day.  Before contacting New York Golf Center to report a shartage, please check your packing slip to verify what was shipped on the order you received.  Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date.  Contact a New York Golf Center Customer Service Representative immediately for assistance in reporting a shortage.